During the festive season, Indian Railways experiences a surge in passenger traffic, particularly on trains travelling from Delhi, Maharashtra, and Gujarat to Uttar Pradesh and Bihar. Despite running special trains, the railway system struggles to accommodate the heavy demand. This results in overcrowded coaches, especially in the reserved sections, where passengers with waiting-list tickets often occupy seats meant for those with confirmed reservations.
This situation leads to significant inconvenience for confirmed ticket holders, who sometimes find multiple people sitting on their seats, making it difficult to enjoy a comfortable journey. However, if you find someone sitting on your confirmed seat, there is a simple method to resolve the issue within half an hour.
The first and most obvious way is to just approach the person and request them to vacate the seat, explaining that it is reserved in your name. If they refuse to do so even after politely requesting, here is what you can do.
Indian Railways has introduced a more streamlined and efficient method for passengers to resolve seating disputes and other issues via the Rail Madad app. If someone is occupying your confirmed seat, you can quickly file a complaint through the app, and Railways promises to resolve the issue within 28 minutes. The Train Ticket Examiner (TTE) will be notified and personally come to vacate the seat, ensuring a hassle-free journey for the passenger holding the confirmed ticket.
Features of Rail Madad App
Quick Complaint Resolution: The app addresses complaints such as unauthorized passengers occupying seats and provides solutions within the stipulated time, generally 28 minutes.
TTE Intervention: After filing a complaint, the TTE will arrive at the seat to handle the situation and ensure the seat is vacated.
Multiple Platforms: Passengers can file complaints not only via the Rail Madad app but also through other linked platforms like Helpline Number 139, X (formerly Twitter), and Facebook.
Accountability: If the issue isn’t resolved within the given time frame, the complaint escalates to higher authorities to ensure accountability and timely action.
Feedback System: After resolving the issue, passengers are provided with a feedback system to rate their satisfaction with the service.
